Refunds and Returns

Last updated: May 5, 2026

NATIVLY products are generally made when ordered, so returns and exchanges work differently than a traditional stocked apparel store. Please review product details, color, size guide, and shipping address before checkout.

Damaged, Defective, Misprinted, Or Incorrect Items

If an item arrives damaged, defective, misprinted, or materially different from what you ordered, contact support@nativly.store within 30 days of delivery. Include the order number, a short description of the issue, clear photos of the product, and photos of the packaging if the package was damaged.

After review, NATIVLY may offer a replacement, refund, store credit, or another reasonable resolution depending on the order details, production partner review, and product condition.

Size, Color, Or Preference Changes

Because many products are made specifically after purchase, buyer’s remorse returns, size exchanges, color changes, and preference-based returns may be limited or unavailable. Contact us anyway if something is wrong; we will review the order and explain the available options.

Cancellations

If you need to cancel an order, email support as soon as possible. Once an order has entered production or fulfillment, cancellation may not be possible. If cancellation is still available, we will confirm it by email.

Return Approval Required

Please do not send anything back without contacting support first. Unapproved returns may be refused, lost, or ineligible for refund because production partners require the correct return process and address.

Refund Timing

Approved refunds are issued to the original payment method when possible. After NATIVLY submits a refund, the payment processor and your bank or card issuer control how long it takes to appear on your account. Original shipping charges may be non-refundable unless the issue was caused by a print, product, fulfillment, or shipping error.

Non-Returnable Items

Items that are worn, washed, altered, damaged after delivery, missing original details, or returned without approval may not be eligible for refund or replacement. Final eligibility depends on the issue reported, order record, and product condition.

Contact

For return, refund, replacement, or cancellation help, email support@nativly.store.